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Chat is a comprehensive chat solution that makes it easy for you to support customers. As a support agent, you assist dozens of customers with their support issues every day.

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That accessibility reduces customer effortan important factor in building customer loyalty. Rolling out live chat support requires some careful planning and intentional de. Good live chat software will let the agent know where the customer is in the process and what they were doing before asking for help.

If your customer is considering making a purchase, renewing theiror asking for a refund, a solid answer provided quickly can make a real financial difference to your company. What could be a days-long, back-and-forth conversation through might instead be a minute chat. As a support agent, you assist dozens of customers with their support issues every day.

Live chat support is conversational Many people are more comfortable expressing themselves through chat conversation than through more formal writing.

Live chat support is timely A customer who receives an excellent response to their enquiry in an hour or two may be satisfied with your service, but a customer who receives the exact same answer in real-time via a live chat will often be much happier because they can continue on with their task immediately. Chat is fully integrated with the rest of Salesforce, making it easy for you hhelp access all the information you need about your customers in a single workspace.

Effective support puts demands on the customer to explain cnat issue clearly and provide all the relevant details, tasks at which customers are not always experts. Chat is a comprehensive chat solution that makes it easy for you to support customers. Let's get started.

Whether you're a seasoned veteran or new to Chat, there are several tools at your disposal that make it easy to assist multiple customers at the same time with chat. Recommended Reading.

In addition, Salesforce leverages the power of the Service Cloud, giving you access to important tools like a knowledge base and pre-defined support messages, that let you assist your customers and close cases more quickly. Live chat support breaks those interactions into smaller chunks and allows the support agent to lead a customer through the process by asking the right questions in the right order.

That gives both parties a head start in understanding the problem and determining the solution.